The Berliner Krisendienst is on command of people who are looking for help with several help offers:

Telephonic consultation

The first contact mostly develops by phone.

The telephonic consultation contains short information talks, deep going exonerative talks and even intensive crises intervention.

The call by phone is the first possibility for many concerned people to communicate their problem without obligation. Only one talk can often bring orientation, clarification and relief.

Personal consultation and following talks

In many cases it makes sense and it is necessary to have personal contact to communicate a problem and work out a continuative solution.

On demand it is possible to agree following-talks.

Indeed the Berliner Krisendienst is, according to its conception, anxious to refer early to other regional or specialised help offers. Nevertheless the experience shows that it is a big relief to have the possibility to come back in acute situations. Next to the first crisis attendance the Krisendienst offers to agree ten following-talks near-term maximum.

The Agency

In many cases the Krisendienst forwards the concerned person to competent institutions with specialised help offers, which are specific to the individual problems of every single one and overtake the attendance as early as possible.

The forwarding will be worked out specifically if there is more help required beyond the following-talks ? for example a therapy, mentoring or similar.

Mobile services

For the Berliner Krisendienst the mobile service is a self-evident part of the daily crises intervention.